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TestRanking

Test Ranking is democratising education, making it accessible to all. Join the revolution, learn on India's largest learning platform.

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Help Centre

How can we help?

Browse FAQs below or reach out — we reply within 24 hours on weekdays.

Call

+91-6388974650

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Chat with us

Email

help@testranking.in

Account & login

How do I create an account?+

Open the app or website, tap Login / Register, enter your phone number, verify with the OTP, and complete the short onboarding to pick your target exam.

I'm not receiving the OTP.+

Check signal, make sure the phone number is correct, and wait 30 seconds before retrying. If it still fails, switch to the email login or contact us.

Can I change my registered phone number?+

Yes — go to Settings → Edit Profile. You will need to verify the new phone number with an OTP.

How do I delete my account?+

Open /delete-account on this site, confirm your mobile number with a one-time code, and we will complete the deletion within 30 days. The privacy policy links it too.

Quizzes & tests

How do live quizzes work?+

A live quiz is a real-time session that starts at a scheduled time. All participants see the same question at the same time and the leaderboard updates live as you submit answers.

How is rank decided in a tie?+

When two players have the same score, the player who finished faster ranks higher. Wrong answers and unattempted questions are weighted per the test pattern.

Can I review wrong answers?+

Yes — every quiz has a Review tab after submission. Wrong answers are also added to your Revision queue for spaced repetition.

Payments & subscriptions

Which payment methods are accepted?+

UPI, debit/credit cards, net banking, and most popular wallets — through our payment partner Razorpay.

I was charged but my course did not unlock.+

Wait 10 minutes, then pull-to-refresh inside My Batches / Test Series. If it still hasn't unlocked, email help@testranking.in with the order id.

Can I get a refund?+

See our Refund Policy — refunds are honoured within 7 days of purchase if you haven't consumed more than 10% of the content.

Technical

Which Android version is supported?+

Android 7.0 (Nougat) and above. We recommend Android 10+ for the smoothest experience.

The app is slow or crashing.+

Force-close the app, clear cache from Settings → Storage, and reopen. If the issue persists, update to the latest version from Play Store or reinstall.

Still need help?

Our team replies within 24 hours on weekdays.

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